Terms of Use

1 Service and operator details

Service name: Couravo. Website: https://couravo.app. App: https://app.couravo.app.

Service operator: Itzhak Nisanov, trading as Couravo. Business registration number: 027784511. Address for notices: 5 HaRav Goren Street, Herzliya, 4632800. Telephone for inquiries and cancellations: 054-896-2056.

Email for support, service, privacy and cancellation requests: support@couravo.app.

2 Who the service is for

The service is intended only for people aged 18 and over and focuses on men who want to practice conversation and meeting adult women. It must not be used to practice approaching minors. The user declares that they are at least 18 and are entitled to enter into the agreement and make payment.

The account is personal. Provide accurate details, protect your sign-in credentials and notify support if you suspect unauthorized use. Subscriptions may not be transferred, rented or shared with others.

3 What the service includes

The subscription includes eight exercises, tasks to practice in everyday life, activity reporting and progress tracking, as well as AI coach advice and guidance while the subscription is active. Content may unlock according to learning stages and task completion. Completing the exercises does not end guidance while the subscription remains active.

Course examples are for practice and learning. Couravo is not a matchmaking service and does not promise introductions, dates, a relationship or any particular outcome. Progress depends, among other things, on practice, circumstances and the choices of everyone involved.

4 The artificial intelligence coach

The coach is an artificial intelligence system, not a person, even when an avatar, animation or voice is presented. Its answers are generated automatically and may be incorrect, incomplete or unsuitable for a particular situation. The system cannot know with certainty what another person thinks or feels.

The content is not psychotherapy, diagnosis, or medical, legal or other professional advice. Users exercise their own judgment and decide whether and how to act. Do not follow advice that conflicts with the law, freely given consent, safety or another person’s boundaries. The service is not an emergency service.

5 Plans and payment

Both plans include all course exercises and unlimited AI guidance for personal use during the subscription. There is no free trial exercise and no separate purchase of an exercise. Purchasing a subscription does not confer ownership of the content or access after it ends.

The total price, billing currency, subscription period and renewal terms will be displayed before payment is confirmed. Offers to consumers in Israel will display a total price in shekels as required by law. Any tax or mandatory charge applicable to the transaction will be included in the total price required to be displayed. The payment method provider may charge a conversion fee under its agreement with the user.

Payment must be made only through the payment channel displayed on the website or in the app. Do not send card details or passwords to support. Access is conditional on payment approval. When a notice says payment is unavailable, a purchase cannot be completed and a paid subscription cannot be activated.

6 Renewal and price changes

Automatic renewal will apply only if it was clearly presented and approved before purchase, and to the extent permitted by applicable law. The renewal period, price and billing date will be communicated to the user. Without valid renewal authorization, the subscription will end when the paid period expires.

Price changes will apply only to future purchases or periods, following disclosure and notice as required by law. They will not retroactively increase the price of a period already paid for. You may request that renewal stop before the next charge, without prejudice to any legal right to cancel earlier.

7 Subscription cancellation and refunds

You may submit a cancellation request to support@couravo.app, by telephone or in writing to the operator’s contact details in section 1, and through any additional method required by law. Include your full name, account email address and order number, if available. Further identification details will be required only insofar as necessary and permitted. Do not send complete card details.

A request not to renew stops charges for subsequent periods and allows use until the end of the paid period. A request for immediate cancellation will be handled under applicable law. Uninstalling the app from your device does not, by itself, constitute a cancellation notice.

Where the Israeli Consumer Protection Law applies to an ongoing transaction, the agreement will end within 3 business days of receipt of a cancellation notice, or within 6 business days of handing a notice over for registered-mail delivery, unless the user requests a later date. No charge will be made for service after the legally effective termination date.

In a distance-selling transaction governed by Israeli law, the right to cancel an ongoing service within 14 days of the transaction or receipt of the transaction-details document, whichever is later, is preserved even if the service has started. A proportionate charge may apply for service provided before cancellation, and cancellation fees may be charged only where permitted by law, up to 5% of the transaction price or NIS 100, whichever is lower.

Where the law requires reimbursement, the refund will be made within the statutory period; for cancellation of a distance-selling transaction as described above, within 14 days of receipt of the cancellation notice. In cases of a defect, non-conformity, non-delivery or another breach by the operator, cancellation fees will not be charged where the law prohibits them.

Special cancellation rights, including for a person with a disability, a senior citizen or a new immigrant, are preserved when the legal conditions are met. Opening an exercise or using the coach does not, by itself, waive a mandatory right. Refund eligibility, including any prepaid annual subscription balance, will be determined under the law and the circumstances.

Beyond mandatory legal rights or an express promise made at purchase, there is no commitment to a refund solely because the service was unused or a personal outcome was not achieved. This provision does not permit continued charging after a cancellation has lawfully taken effect.

8 Respectful and safe use

Practice is intended for communication between adults with freely given consent. Respect refusal, lack of interest, privacy and personal space. Do not use the service for harassment, stalking, threats, coercion, impersonation, exploitation, humiliation or bypassing a block. Do not record another person or upload information about them without an appropriate lawful basis.

Do not use the account for mass automation, reselling access, circumventing safeguards, unauthorized system access or violating rights. Unlimited guidance refers to personal use; anti-abuse security mechanisms will not be used to create a hidden quota for ordinary personal use.

9 Personal information and voice use

The service processes account details, exercise progress, reports users choose to submit and their conversations with the coach. Reports and conversations are saved in the account for continuity and feedback. Necessary information may be shared with hosting, authentication, service and infrastructure providers, including OpenAI to generate answers and voice.

Providers may also process information outside Israel, subject to law and appropriate contractual arrangements. Processing purposes, recipients, retention periods, transfers and rights will be detailed in a separate privacy policy. These terms do not constitute blanket consent to any future use of information.

Providing personal descriptions is the user’s choice. Withholding information needed for a particular feature may prevent that feature from working. We recommend describing situations without names, telephone numbers, intimate photographs or identifying details of others, and avoiding medical or sensitive information unnecessary for practice.

Microphone use requires device permission. Speech recognition may be performed by the browser or its service provider. You may type instead of speaking and revoke microphone permission in your device settings. Do not use the voice feature to record other people’s conversations without appropriate authorization.

For access, correction or deletion requests and privacy questions, contact support. Requests will be assessed under the law, following proportionate identity verification where required. Deletion is not necessarily immediate from every backup, and information needed to meet a legal obligation or resolve a dispute may be retained to the extent permitted.

10 Rights in content

Rights in the design, branding, course materials and code belong to the operator or rights holders who authorized their use. The subscription grants a personal, limited, non-transferable permission to use the service. Do not copy, distribute, sell or publish course materials beyond the scope permitted by law.

Users retain rights in the content they enter and grant permission to process it to the extent necessary to operate the service and provide feedback. Use of the service does not itself authorize the operator to use a user’s story, reports or image in advertising. Such use requires appropriate separate consent.

11 Third-party services

Operation also depends on an internet connection, the browser, device, infrastructure and AI providers. There may be faults, waiting times or differences in language and voice support. External services are also subject to their own terms insofar as applicable to the user, without reducing Couravo’s legal responsibility.

12 Availability and responsibility

The operator will take reasonable steps to maintain the service and address faults, but does not promise uninterrupted operation. An AI service does not guarantee a correct, immediate or identical answer every time. If a fault occurs, contact support with a description and error message, without unnecessary sensitive details.

Users are responsible for their conduct outside the app and their choices about applying its content. This does not release the operator from obligations or liability that cannot legally be limited. These terms do not waive rights arising from misrepresentation, breach of contract, infringement of privacy or failure to provide a service where the law grants those rights.

13 Restricting access and ending the service

The operator may proportionately restrict access where there is reasonable suspicion of fraud, unauthorized use or a material breach of these terms. Where circumstances allow, notice and an opportunity to clarify or remedy the issue will be provided. An immediate threat to security or others may justify immediate suspension.

Suspension does not automatically remove a right to a refund or a user’s claim. If the operator ends the service, prepaid periods and obligations to subscribers will be handled in accordance with law. Ending access does not remove an obligation to retain information or provide access to it where legally required.

14 Notices and changes to the terms

The operator may send operational messages about the account, security, payment and service. Consent to advertising will be requested separately when required by law; accepting these terms does not constitute consent to marketing emails.

Material changes to these terms will be presented clearly and communicated in advance where required. They will not apply retroactively in a way that impairs accrued rights during a paid period. A change requiring consent will take effect for a user only after consent is lawfully obtained. Each version will display an update date.

15 Governing law and language

The agreement is governed by the laws of the State of Israel, without excluding mandatory consumer protections in the user’s country of residence where applicable. Disputes will be heard by the court competent under the law; there is no exclusive venue restriction or waiver of any procedure permitted by law.

These terms may be displayed in different languages. If versions differ, the agreement will be interpreted consistently with the representations made to the user and mandatory law. If a provision is invalid, the remaining provisions will continue to apply as far as they fairly can.

16 Contact

For service inquiries, cancellation requests or questions about personal information: support@couravo.app. We recommend including the type of request and your account email address in the subject line. Purchase confirmation and records of correspondence will help us review the matter.